Resource of the Week

Accessible Attitudes: Disability Etiquette for One Stop Staff
http://www.employ-ability.org/one-stop/begnoblequest2.asp

This handbook presents guidelines for One-Stop staff on how to communicate effectively with persons with disabilities. Guidelines are consistent with practices endorsed by recognized disability advocates and also comply with the Americans with Disabilities Act.

However, with over 50 million Americans with disabilities, there are differing opinions on what is offensive or correct. It's important to not only follow what is legal or politically correct, but truly take into account the feelings and needs of each individual.

Includes: Customer Service Etiquette; Service Animal Etiquette; Service to Persons with Specific Disabilities; and a Glossary of Acceptable Terms.

This handbook was developed by EmployABILITY, a program of the City of Los Angeles Community Development Department in collaboration with the Los Angeles City Workforce Investment Board. The mission of EmployABILITY is to create career empowerment for persons with disabilities. Learn more at: http://www.employ-ability.org/index1.html.

This and other resources on disability etiquette are located in the Disability Resource Library. Questions about how to access the library? Contact disabilityprogramnavigator@gmail.com.

Resource of the Week

Disability Etiquette Basics
http://www.onestops.info/subcategory.php?subcat_id=402

The National Center on Workforce and Disability developed 10 web pages which provide a basic and thorough introduction to disability etiquette, including:

• strategies for interpersonal communication tailored to specific disabilities
  
• what to do/not do during an interview
• guide to respectful language

The disabilities addressed include:

• Blind, low-vision
• Deaf and hard of hearing
• Mental illness
• Speech impairment
• Wheelchair use
• Mobility impairment
• Mental retardation
• and more!

Take a few minutes today to browse the resources on this website. You will be sure to learn something new that will help you develop genuine and respectful relationships with clients with disabilities.

This and other resources on disability etiquette are always available in the Disability Resource Library, powered by Zoho Creator.

Questions about how to access the library? Contact the Disability Program Navigator at disabilityprogramnavigator@gmail.com.

Tip: Zoho printing solution

At long last, there is a solution to the printing issue in Zoho, which hosts the Disability Resource Library. As many have expressed, searching the library is easy and printing the search results for clients is a high priority. Unfortunately, printing a list of resources with all the information on one page has been impossible...until now!

Simply follow these instructions:

1. Click on More Actions -> View as -> Summary.
2. Click on More Actions -> Save Changes. Now the view will be converted to the Summary type.
   
3. Again click on More Actions -> Print. The print screen will open containing the records in the Summary type.

Any questions? Contact the DPN at disabilityprogramnavigator@gmail.com or at the main line 415-544-0424.

Happy printing!

Resource of the Week

An Introduction to Disability Etiquette

https://admin.acrobat.com/_a203284292/disabilityetiquette/

For the next month, the DPN blog will focus on resources about disability etiquette. Disability etiquette is a set of best practices that can help foster gracious and informed relationships among people of all abilities.

The first resource is a 12-minute web presentation from the National Business & Disability Council which gives an overview of disability etiquette for employers and their employees.

Laura Francis, Coordinator of Information Services for the National Business & Disability Council, narrates the PowerPoint-style presentation. A written script accompanys each slide, which makes the presentation easy to follow. It covers a range of disabilities, including:

• Blindness or Visual Impairment


• Deaf or Hard of Hearing


• Mobility Disabilities


• Speech Disabilities

Feedback? Questions? Contact the DPN at disabilityprogramnavigator@gmail.com.

Resource of the Week

Fact sheet: Disability Inquiries In The Workforce Development System
http://www.ncwd-youth.info/information-brief-09

Ever wonder what you can and cannot ask about an individual's disability? What can you then do with that information?

The National Collaborative on Workforce and Disability has created a short, 2-page fact sheet that answers these very questions. Download the fact sheet in PDF or MS Word formats in English or Spanish.

This publication is for those working in One-Stop centers as well as youth and adult service providers who interact with individuals with disabilities. It is designed to help clarify what you can and cannot ask about someone's disability.

Questions? Contact the DPN at disabilityprogramnavigator@gmail.com.