Resource of the Week

Disability Etiquette Basics
http://www.onestops.info/subcategory.php?subcat_id=402

The National Center on Workforce and Disability developed 10 web pages which provide a basic and thorough introduction to disability etiquette, including:

• strategies for interpersonal communication tailored to specific disabilities
  
• what to do/not do during an interview
• guide to respectful language

The disabilities addressed include:

• Blind, low-vision
• Deaf and hard of hearing
• Mental illness
• Speech impairment
• Wheelchair use
• Mobility impairment
• Mental retardation
• and more!

Take a few minutes today to browse the resources on this website. You will be sure to learn something new that will help you develop genuine and respectful relationships with clients with disabilities.

This and other resources on disability etiquette are always available in the Disability Resource Library, powered by Zoho Creator.

Questions about how to access the library? Contact the Disability Program Navigator at disabilityprogramnavigator@gmail.com.

Tip: Zoho printing solution

At long last, there is a solution to the printing issue in Zoho, which hosts the Disability Resource Library. As many have expressed, searching the library is easy and printing the search results for clients is a high priority. Unfortunately, printing a list of resources with all the information on one page has been impossible...until now!

Simply follow these instructions:

1. Click on More Actions -> View as -> Summary.
2. Click on More Actions -> Save Changes. Now the view will be converted to the Summary type.
   
3. Again click on More Actions -> Print. The print screen will open containing the records in the Summary type.

Any questions? Contact the DPN at disabilityprogramnavigator@gmail.com or at the main line 415-544-0424.

Happy printing!

Resource of the Week

An Introduction to Disability Etiquette

https://admin.acrobat.com/_a203284292/disabilityetiquette/

For the next month, the DPN blog will focus on resources about disability etiquette. Disability etiquette is a set of best practices that can help foster gracious and informed relationships among people of all abilities.

The first resource is a 12-minute web presentation from the National Business & Disability Council which gives an overview of disability etiquette for employers and their employees.

Laura Francis, Coordinator of Information Services for the National Business & Disability Council, narrates the PowerPoint-style presentation. A written script accompanys each slide, which makes the presentation easy to follow. It covers a range of disabilities, including:

• Blindness or Visual Impairment


• Deaf or Hard of Hearing


• Mobility Disabilities


• Speech Disabilities

Feedback? Questions? Contact the DPN at disabilityprogramnavigator@gmail.com.

Resource of the Week

Fact sheet: Disability Inquiries In The Workforce Development System
http://www.ncwd-youth.info/information-brief-09

Ever wonder what you can and cannot ask about an individual's disability? What can you then do with that information?

The National Collaborative on Workforce and Disability has created a short, 2-page fact sheet that answers these very questions. Download the fact sheet in PDF or MS Word formats in English or Spanish.

This publication is for those working in One-Stop centers as well as youth and adult service providers who interact with individuals with disabilities. It is designed to help clarify what you can and cannot ask about someone's disability.

Questions? Contact the DPN at disabilityprogramnavigator@gmail.com.

LEGACY Training #3 Evaluation

We want your feedback!
http://creator.zoho.com/disabilityprogramnavigator/one-stop-training-registration/form-perma/Give_Us_Feedback/

If you attended the LEGACY Training #3, "One-Stop Access for Persons with Substance Dependence," we want to hear from you. This was the last training in the 3-part LEGACY Training Series.

What did you like? What could be improved? The DPN provides at least 1 training each quarter. We read all your comments to help direct which trainings to provide you. Please take 2 minutes today to share your thoughts using this feedback form:

Have a safe and Happy Thanksgiving from the DPN.

Resource of the Week

Harm Reduction Coalition
http://www.harmreduction.org/

The Harm Reduction Coalition is a national advocacy and capacity-building organization that promotes the health and dignity of individuals and communities impacted by drug use. Website includes a job board, resources for sex workers, training materials, and programs for special populations.

They list resources specifically about HIV, syringe access, Hepatitis C, overdose, drug treatment and safer use. Click on the U.S. map on the homepage to find local resources by state.

More resources like HRC are available to you in the Disability Resource Library database by filtering on "Recovery (Drug, Alcohol)". Need help locating more resources about substance abuse? Contact the DPN at disabilityprogramnavigator@gmail.com.

Resource of the Week

Services for People with Disabilities booklet
http://www.ilrcsf.org/resources/publications.shtml

Independent Living Resource Center has produced this resource guide on basic San Francisco services available to people with disabilities. Services listed include

• assistance
• employment
• public benefits
• rights
• transportation
• and other extremely useful information!

It is a comprehensive introduction to disability services in the city. The booklet is also available in Spanish and Chinese.

You can download the booklet directly from the Disability Resources Library, which is available to each One Stop via the Internet. Don't know how to access the online library? Don't remember your login and password? Ask your Manager or contact the Disability Program Navigator at disabilityprogramnavigator@gmail.com or 415-544-0124. We can help you over the phone or even set up a time to visit your One Stop in person.

LEGACY Training #3 Details

Part III of the LEGACY Disability Awareness training series is coming up on Friday, November 20th! You must be registered for the entire series and complete online modules in advance. Contact the DPN for more details.

LEGACY Training #3: Substance

Awareness Training
Friday, October 23, 2009
9:00AM-1:00PM
50 Van Ness, 2nd Floor Conference Rm.

The LEGACY Disability Awareness Training Series
The series includes 3 in-person trainings and 8 online lessons. Once complete, participants will be certified as Disability Service Specialists. Each One Stop is required to have at least one person go through the full training series, start to finish. Triage Specialists are also required to attend.

Remember to complete online lesson L107 (Substance Dependence) prior to Nov. 20th.  
 
How to access the online lessons:
To get started with the self-paced lessons, go visit the website below and select "Northern California" as your location:
http://www.employ-ability.org/legacy/register.asp

You MUST complete all online lessons and attend all 3 in-person trainings to get your Disability Services Specialist certificate. Certificates should be turned in to Marc Majors upon completion.

If you have any questions, please contact Patrick Regan: pregan@cve.org

Resource of the Week

Resources on Compulsive Hoarding and Cluttering
http://www.mha-sf.org/documentSharing/BeyondOverwhelmed.pdf

Last Thursday November 5th, the Disability Program Navigator was at the Mental Health Association of San Francisco's 12th Annual Conference on Hoarding and Cluttering. This week's resources focus on the issue of compulsive hoarding and cluttering in San Francisco.

The San Francisco Task Force on Compulsive Hoarding estimates there are 12,000-25,000 adults in San Francisco with hoarding behaviors. Compulsive hoarding requires coordinated attention before reaching a crisis point which can lead to eviction, other loss of housing, and homelessness. Compulsive hoarding can be considered a disability for purposes of the Americans With Disabilities Act.

The Task Force published a final report, Beyond Overwhelmed: The Impact of Compulsive Hoarding and Cluttering in San Francisco and Recommendations to Reduce Negative Impacts and Improve Care, which offers eight recommendations for reducing monetary and human costs of compulsive hoarding.

Don't have time to read the report? Get your questions answered about the report here: http://mha-sf.org/documentSharing/taskforceqa.cfm.

Clutterers Anonymous (CLA) is a support group of men and women for compulsive hoarders and clutterers. Weekly meetings are open to the public.

Sundays, 1:30-2:30pm
The Alano Club, 2nd Floor
1748 Market St. @ Octavia Blvd.

Resource of the Week

California Telephone Access Program
http://www.ddtp.org/
The California Telephone Access Program (CTAP) offers free specialized phones for people who have difficulty seeing, hearing, speaking, remembering or moving. There is no cost, obligation, age, or income requirement for this State mandated program.
To be eligible, the person must:

• Live in California
• Have telephone service at their residence, but it does not need to be in their name
• Be certified to have one or more of the following disabilities either temporarily or permanently:
• Deaf/Deafened
• Hard of Hearing
• Cognitive
• Mobility
• Blind/Low Vision
• Speech

There are all types of telephones available! Phones that:

• turn up the volume
• make dialing easier
• allow hands-free operation
• flash incoming calls
• display conversations in text
• remember numbers

There are even the Jitterbug cell phones, which you may have seen commercials for. The cell phone is free and all you pay for is the service charges, which can be as low as $14.99 per month.

To request an application, contact the CTAP Call Center:

1-800-806-1191 (English)
Spanish Voice: (800) 949-5650
Cantonese Voice: (866) 324-8754
Mandarin Voice: (866) 324-8747
Hmong Voice: (866) 880-3394
English TTY: (800) 806-4474
Spanish TTY: (800) 896-7670
Fax: (800) 889-3974

Call center hours of operation are: Monday – Friday 7 am to 9 pm, Saturday 9 am to 5 pm, Closed on Sundays.

You may also visit the Bay Area Service Center located in Oakland at 1970 Broadway, Suite 650, CA 94612.