http://www.communityinclusion.org/article.php?article_id=268
Institute for Community Inclusion, January 2009
The One-Stop system is required to be “universally accessible” to all members of the public, including people with disabilities. The use of universal design strategies can be a major component in such efforts. Beyond helping to meet these mandates, the use of universal design can simply enable the One-Stop to provide easier access, a welcoming atmosphere and better customer service. This guide presents both principles and practical examples One Stops can follow.
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