Resource of the Week

Accessible Attitudes: Disability Etiquette for One Stop Staff
http://www.employ-ability.org/one-stop/begnoblequest2.asp

This handbook presents guidelines for One-Stop staff on how to communicate effectively with persons with disabilities. Guidelines are consistent with practices endorsed by recognized disability advocates and also comply with the Americans with Disabilities Act.

However, with over 50 million Americans with disabilities, there are differing opinions on what is offensive or correct. It's important to not only follow what is legal or politically correct, but truly take into account the feelings and needs of each individual.

Includes: Customer Service Etiquette; Service Animal Etiquette; Service to Persons with Specific Disabilities; and a Glossary of Acceptable Terms.

This handbook was developed by EmployABILITY, a program of the City of Los Angeles Community Development Department in collaboration with the Los Angeles City Workforce Investment Board. The mission of EmployABILITY is to create career empowerment for persons with disabilities. Learn more at: http://www.employ-ability.org/index1.html.

This and other resources on disability etiquette are located in the Disability Resource Library. Questions about how to access the library? Contact disabilityprogramnavigator@gmail.com.